These Terms of Use ("Terms") govern your access to and use of the Workflow+ platform, website (workflowplus.co.za) and related services (together, the "Service"). The Service is provided by WorkflowPlus (Pty) Ltd (registration number 2026/531054/07), trading as "Workflow+" ("we", "us", "our"), a private company incorporated in the Republic of South Africa.
By accessing or using the Service, or by clicking to accept these Terms during sign-up, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.
If you are accepting these Terms on behalf of an organisation (for example, an accounting firm), you represent that you have authority to bind that organisation, and "you" refers to both you individually and that organisation.
The Service is currently offered on an invite-only, pre-release basis. This means:
To use the Service, you must be invited by us or by an existing administrator of your Tenant. You may sign in via magic-link email or a password you set. You are responsible for:
You are responsible for ensuring that your use of the Service, and the Customer Data you supply to it, complies with all applicable laws, including POPIA and any professional-body rules that apply to your firm.
You warrant that:
The Service is designed to work alongside third-party platforms including Karbon and Ignition. To use these integrations, you provide us with credentials (for example, an API key or authorised email address) that allow the Service to read from, and in some cases write to, those platforms on your behalf.
You acknowledge and agree that:
The Service may include an AI Assistant feature that uses large language models operated by Anthropic, PBC ("Anthropic") to answer questions about your Customer Data.
You acknowledge and agree that:
You must not, and must not permit any User to:
As between you and us, you own all right, title, and interest in your Customer Data. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display, and process your Customer Data solely to the extent necessary to operate, maintain, secure, and improve the Service and to provide it to you.
You may export your Customer Data from the Service at any time using any export features we provide. On termination, we will retain your Customer Data for the period set out in our Privacy Policy before deleting it.
You may provide feedback, suggestions, or ideas about the Service ("Feedback"). We may use Feedback without restriction or compensation to you.
The Service, including its software, design, look and feel, documentation, and the "Workflow+" name and marks, is owned by us or our licensors and is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes for the duration of these Terms. All rights not expressly granted are reserved.
Each party may receive confidential information from the other. Each party will use the other's confidential information only to perform its obligations under these Terms and will protect it using the same degree of care it uses for its own confidential information (and not less than a reasonable degree of care). This obligation does not apply to information that is public, was already known, is independently developed, or is required to be disclosed by law.
The Service is currently provided free of charge during its invite-only phase. We may introduce fees for the Service or for particular features in future. If we do so, we will give you reasonable prior notice (no less than thirty (30) days) before the fees take effect for your Tenant, and you will have the option to stop using the paid feature or cancel your Account before the fees apply. Nothing in these Terms obliges us to continue offering the Service free of charge.
These Terms apply from the date you first accept them and continue until terminated.
You may stop using the Service and close your Account at any time by contacting us.
We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, if:
On termination, your right to access the Service ends immediately. Clauses that by their nature are intended to survive termination (including clauses 9, 10, 11, 14, 15, 16, 19, 20 and 21) survive.
The Service is provided "as is" and "as available". To the maximum extent permitted by law, and except as expressly stated in these Terms, we make no warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Service will be uninterrupted, error-free, or secure.
This clause does not exclude or limit any right or remedy you have under the Consumer Protection Act, 68 of 2008 or any other law of the Republic of South Africa that cannot lawfully be excluded or limited.
To the maximum extent permitted by law:
You will indemnify us against all losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with any third-party claim that arises from (i) your breach of these Terms, (ii) your Customer Data, or (iii) your use of the Service in a manner not authorised by these Terms, including any claim that your use of the Service, or the Customer Data you supply to it, infringes a person's rights or breaches any law.
Neither party is liable for any failure or delay in performance to the extent caused by an event beyond its reasonable control, including acts of God, natural disaster, epidemic or pandemic, war, terrorism, civil disturbance, load-shedding, failure of upstream infrastructure providers, or acts of government.
We may change these Terms from time to time. If we make material changes, we will notify you by email or by a notice in the Service before they take effect. Your continued use of the Service after the effective date of the change constitutes acceptance of the changed Terms. If you do not agree with a change, you must stop using the Service.
These Terms are governed by the laws of the Republic of South Africa. The parties consent to the non-exclusive jurisdiction of the High Court of South Africa, Western Cape Division, Cape Town, for any dispute arising out of or in connection with these Terms, provided that we may bring proceedings against you in any court of competent jurisdiction.
Before commencing formal proceedings, the parties will attempt in good faith to resolve any dispute by written notice to the other party and reasonable discussion.
We may give you notice by email to the address associated with your Account, or by posting a notice in the Service. You may give us notice by email to the address in clause 22.
Questions about these Terms can be sent to hello@workflowplus.co.za.